Central Enrolments

Consistent and appropriate use of policy is the basis of best practice management of equitable access to vital community resources. Australia's childcare enrolment system is further complicated as parents make applications at multiple providers hoping to achieve preference of location and perceived quality of care in an over-subscribed market.

Systemic support is required to help manage service utilisation as emergency situations arise, and as parents' needs change over time.

Open Office's Central Enrolments Module provides everything you need to achieve high quality efficient and effective management of central enrolments to limited community childcare resources:

  • Application lodgement, review, priority assessment, and authorisations.
  • Automated risk / priority rating of applications according to policy
  • Applicant secured "internet portal" access to maintain enrolment requests
  • Effective stakeholder communication processes.
  • Billing and on-line payment processes
  • Correspondence management
    • Standard letters with managed variations
    • Imaging and workflow for incoming correspondence
    • Email, fax and paper
  • Internet Portal access for childcare service providers
  • Authorised officer mobility solutions
  • Direct links to your existing finance system
 

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.

Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.

Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!

LOW RISK        HIGH FUNCTION           PROVEN CAPABILITY

Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.