Guaranteed quality and timeliness of response to Ministerial requests is vital to any public service or statutory organisation.
Effective quality management practices are the only way of ensuring that your organisation consistently responds in an appropriate manner to Ministerial requests.
Open Office's Ministerial Tracking Module provides everything you need to plan and maintain an appropriate quality of response to Ministerial requests:
Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.
Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.
Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!
Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.