| Correspondence Management |
|
The incoming and outgoing flow of communication in written, fax, email, portal-self-service and verbal (file notes) formats are all elements of a transaction flow that is fundamental to the legal, statutory and commercial record. Quality managed, context sensitive, consistent treatment of these materials is vital to achieving a compliance assured business operation. Open Office's high-function, integrated, process and compliance management solutions are built over a function rich compliance platform which natively includes all of the correspondence management capabilities you could need. All business processes modules or custom developments built on our platform maturely and comprehensively integrate best practice correspondence management practices catering for a single view of customer across all forms of incoming and outgoing correspondence. Open Office has over 18 years experience in hundreds of deployed quality and compliance management solutions Nationally in high profile corporate and government environments. We are the ideal experienced partner to help you achieve your correspondence management objectives. |
Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.
Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.
Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!
Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.