| Services |
SupportOpen Office has an extensive proven commitment to providing high value, responsive support to our clients' needs 24 hours a day, 7 days a week, 365 days a year. A variety of packages providing access guarantees are available to suit all needs and budgets. We use our own platform technologies to log, track and escalate client requests logged by phone, email or online, and provide secured portal access enabling clients to review and maintain their own maintenance history. Words are easy! The proof of our commitment can be found in the hundreds of satisfied customers who have come to rely on us for timely support of the systems that run their daily operations.
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CustomisationOpen Office provides all of the skills and services required to customise our platform and standard process modules to meet your specific needs. Given the wide number of clients we support, many of your customisation needs will be able to be serviced by setting configuration parameters already built in to the system. This approach further reduces your costs, reduces your risks and speeds development times. Even more importantly over the long term, this means that your customisations are generally able to be maintained every time you upgrade the software to newer versions vastly cutting you're your long term costs of ownership. IntegrationOpen Office provides all of the skills and services required to integrate your selections from our platform and standard process modules into a single, seamless, consistent unified application. We are also happy to provide, or source the specialist skills to integrate the Open Office platform into your technical environment, web sites, CRMS, finance system and other existing applications. Integration with most applications can be enabled at the transaction level to keep your systems fully live and synchronised at all times. With the large number of clients we support it is likely that we will be able to leverage similar integrations from existing client sites. DevelopmentOpen Office has a committed technical team working all year round on new developments and extensions to our core platform and process modules to meet the specific needs of new and existing clients. Our unique architecture and approach gives us a high value platform from which to effectively service the broadest process and compliance management needs of our clients. With years of experience and hundreds of client solutions, Open Office has a deep understanding of and commitment to best practice operations in critical compliance management environments. We are deeply familiar with our clients' high integrity business operational environments. We add value by helping to determine critical operational outcomes and potential system support for process improvements - and readily translate these into deployed, high quality applications. Our quality assured development processes include the appropriate levels of facilitated user requirements definition, specification, testing, agile development cycles and usage documentation as you would expect for your critical process developments. Other ServicesOpen Office is committed to assisting its clients achieve business improvement through their investment in improved quality processes and quality process management based on our high value platform and specialist process modules. We recognise that at times there are broad ranges of skills that are required to achieve this in your real-world environments. Together with our alliance partners we are available to give you access to all of the specialist skills and experience you may require to make these critical projects successful at all levels. External skills may not be required, but in the appropriate environments they can extend the thinking beyond the constraints of current practice, beyond habits associated with outdated business strategy and extend the capability to realise the potential benefits of enabling technology. These skills can be accessed flexibly to suit your project needs delivery facilitated workshops, specialist advisors or mentoring services. Useful services available through Open Office and its alliance partners include:
Open Office can help you to maximise the capture of available staff knowledge, management vision and existing strategy and procedure to design the most effective systems supporting your business needs - as an optimal combination of quality process and technology design. Lotus Legacy AppsOpen Office has an extensive legacy in Lotus Application Development and still supports a series of applications and modules on that platform. We are committed to continue to meet our clients' needs, to continue to provide maintenance for the Lotus environment, and to assist our clients to migrate to our newer Microsoft .net technologies at the appropriate time. |
Open Office is Australia's leading provider of high-function, integrated, statutory and compliance management systems.
Contact us now for a no-obligation estimate of the effort required to integrate and customise from our platform and modules to deploy your critical business processes.