Audits and Inspections

Comprehensive management of effective and efficient audit and inspection processes is a vital requirement for management of a variety of regulatory requirements.

Consistent application of standard practices is fundamental to quality management, improving industry behaviours, and ultimately to enabling an effective enforcement process.

Open Office's Audits and Inspections Module provides everything you need to operate a  high quality audit and inspections program to underpin your management of regulatory compliance:

  • Audit / Inspection schedule development
  • Logging, Tracking and Escalation of issues identified
  • Development of inspection specific auditor checklist inclusive of past issues and statuses
  • Support for different categories of licensees and auditable premises with different inspection cycles, escalation criteria and fee structures
  • Maintenance of stakeholder contact details
  • Pre-defined audit (and issue identified) risk rating and escalation processes
  • Internet portal for audited entity to review schedules and outstanding issues as well as to communicate and update details
  • Internet portal / mobility solutions for audit staff and outsourced audit agents
  • Automatic escalation to incident status where appropriate.
  • Online payment and billing for user pays environments
  • Direct links to your existing finance system

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.
 

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.

Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.

Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!

LOW RISK        HIGH FUNCTION           PROVEN CAPABILITY

Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.