Surveys/Questionnaires

Information rich exchange of information with stakeholders is a critical part of managing a highly effective relationship. Improving visibility of the opinions and intentions of specific groups of stakeholders based on their categorisation, status or other criteria helps to better understand your organisational context.

Systemic support enables staff to manage the use of surveys and questionnaires within the stakeholder relationship, and to identify trends appearing in changing responses over time.

Open Office's Surveys and Questionnaires Module provides everything you need to engage in quantified, information rich exchanges with your organisation's stakeholder groups:

  • Attachment of structured survey responses to database records for licensees, clients and other stakeholders.
  • Management of the percentages and timeliness of response to surveys from specific stakeholder groups
  • Historical record of past survey results (individually and statistically)
  • Quality approval process on the authorisation and release of surveys and questionnaires
  • Paper or Internet based operation of surveys
  • Trend reporting of responses across stakeholder groups and over time
  • Optional expert tools for deeper analysis of responses and statistics
 

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.

Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.

Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!

LOW RISK        HIGH FUNCTION           PROVEN CAPABILITY

Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.