| Licence and Membership Management |
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Extensive expertise in the management of licensees, membership and subscription services Open Office has over 18 years experience in hundreds of deployed solutions in commercial and government organisations across Australia and Internationally. A unified view of all client activity is at the core of every Open Office implementation. High-function, integrated, managed service delivery processes are layered over this customer relationship management view of the world to create the ideal licencee, membership and subscription management system. These systems enable the delivery of strongly managed, high quality customer services. There is a natural tracking of the complete lifecycle of interactions, comprehensive document and correspondence management, document imaging, customer service performance management, and a wide variety of other quality management capabilities. Secured internet portals for stakeholder access and self-service capabilities are included from the ground up, as are a variety of payment and billing options. We have existing business process modules to support your day-to-day delivery of services to your customer base including high integrity renewal and authorisation practices and stakeholder management appropriate for any organisation involved in providing services to (or regulating) a targeted group of members, licencees or subscribers. We are a proactive partner who helps you achieve operational outcomes and identify potential system support for process improvements - and readily translate these into deployed, high quality applications. Whether you are combining or customising existing business processes, or developing them from the ground up, we are able to leverage a mature suite of platform options to simplify the implementation of your quality management objectives. |
Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.
Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.
Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!
Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.