Membership Management

Effective, highly functional management of memberships, subscriptions and member services is the critical core business of the modern stakeholder services organisation.

Key success factors include the professional, predictable administration of fees and enabling visibility of the services used across your member demographics. The more you know about who uses which of your services, and from where your income is derived, the better you can streamline your service offerings and your quality of service efforts.

Open Office's Membership Manager Module provides everything you need to achieve high quality management of your members, memberships, subscriptions and services:

  • Renewals, billing and online payment processes
  • Application and renewal approval processes
  • Calculation of fees for differing levels of memberships, subscriptions and services (including pro-rata payments)
  • Online event booking, product and service ordering
  • Client request / quality of service management
  • Single view of customer across their total history of interactions and participation (chargeable and non-chargeable events)
  • Correspondence management
    • Standard letters with managed variations
    • Bulk mail capabilities
    • Imaging and workflow for incoming correspondence
    • Email, fax and paper
  • Membership "internet portal" access / self service capabilities
  • Staff portal and mobile solutions for true "anywhere access"
  • Direct links to your existing finance system

 

Specialist service-centric systems (with internet and finance capabilities) will help you to deliver quality and value to your membership more effectively than internet-only or finance system based solutions.

If you are looking to effectively manage the quality of service and value you provide to your membership - take a closer look at what Open Office's system can do for you.
 

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.

Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.

Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!

LOW RISK        HIGH FUNCTION           PROVEN CAPABILITY

Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.