Town Planning

Effective management of Town Planning practices requires a combination of the assured application of due process, decision support, structured stakeholder communication and prompt managed customer service. An increasingly sophisticated stakeholder group consisting of developers, engineering partners, utilities and other government authorities is placed to make effective use of portal and self service functions generating further efficiency and improved information quality.

Open Office's Town Planning Module provides everything you need to achieve high quality efficient and effective execution of fully managed Town Planning processes:

  • Application lodgement, billing and on-line payment processes
  • Effective stakeholder communication and correspondence management processes.
  • Application review, decision support and approval processes
  • Inspection, audit and review processes
  • Transactional risk rating and escalation
  • Correspondence management
    • Standard letters with managed variations
    • Imaging and workflow for incoming correspondence
    • Email, fax and paper
  • Service Quality Management
  • Secured "internet portal" access for all stakeholders
  • Authorised officer mobility solutions
  • Restricted access for outsourced audit / inspection agents
  • Direct links to your existing finance system
 

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.

Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.

Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!

LOW RISK        HIGH FUNCTION           PROVEN CAPABILITY

Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.