Building Applications

Best practice services call for highly efficient application of due process, decision support and exemplary stakeholder communication and customer service throughout the building application process.

Open Office's Building Application Module provides everything you need to achieve high quality efficient and effective execution of fully managed building application processes:

Application lodgement, billing and on-line payment processes
Effective stakeholder communication and correspondence management processes.
Application review, decision support and approval processes
Inspection, audit and review processes
Transactional risk rating and escalation
Correspondence management
- Standard letters with managed variations
- Imaging and workflow for incoming correspondence
- Email, fax and paper
Service Quality Management
Applicant secured "internet portal" access
Authorised officer mobility solutions
Restricted access for outsourced audit / inspection agents
Direct links to your existing finance system

Public scrutiny, stakeholder participation, and the potential ultimate escalation to the legal system demands the highest possible quality management of due process, oversight of the public record, correspondence management, consistency of application and exemplary customer service.

Our proven platform options and process modules come together into a customised, integrated solution with all the elements you need to suit your specific needs and budget.

Choose the processes you need to automate, then add the quality elements you want from those available with the various options in the base platform. You could be excused for thinking that the job's nearly done!

LOW RISK HIGH FUNCTION PROVEN CAPABILITY

Bidirectional integration with leading CRMS, Finance and Document Management Applications including rating systems, GEAC, Civica, MYOB, Oracle, TRIM, Sharepoint, internet portal access, and Whole-of-Government sign-in systems in most states.